We're here for you.
Reach out any time — a real person from the Tu Casa team will get back to you within one business day.
Email us
hello@tucasa.cc — the fastest way to reach us.
What can we help with?
Bookings & reservations
Questions about a reservation, changing a date, or bringing a plus-one? We'll sort it out.
Hosting
New to hosting, or need help publishing or editing an experience? Our team can walk you through it.
The app
Something not working in the Tu Casa iPhone app? Tell us what happened and we'll fix it.
Payments & safety
Refunds, charges, trust, or anything that made you feel unsafe — report it and we'll respond quickly.
Before you write
- For changes to an upcoming booking, message your host from the app first — most changes can be handled directly.
- Include the experience name and date in your email so we can pull up the reservation right away.